FAQs
4
Shipping Policy?
1
Every Modern Refinery candle is hand-poured in small batches to ensure the highest level of quality and craftsmanship.
Because each order is carefully prepared, processing times may vary depending on order volume. Most orders ship within 3–5 business days, though during new releases, holidays, or promotional events, processing may take up to 7 business days.
Once your order ships, you’ll receive a confirmation email with tracking information.
Complimentary U.S. shipping is available on orders of $35 or more.
We appreciate your patience as a small business dedicated to creating products with intention and care.
What makes you different?
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Modern Refinery is more than a candle brand , its scent with intention. Each candle is hand-poured in small batches with clean ingredients, strong to light fragrances, and a modern feel to elevate your space.
Returns and Exchanges
How can I contact you?
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You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.
Due to the nature of our products, all sales are final.
If your item arrives damaged, please contact us within 48 hours of delivery.